frequently asked questions
How long are your contracts?
Our plans are month-to-month, yearly, or two years. We make it simple to start — and stop — your service at any time.
Is there a discount for yearly service?
Yes, we offer discounts on up-front long-term commitments.
Do I need another web host?
No. All of our plans include our fully-managed cloud hosting, ensuring your website remains available at all times.
Do you offer email accounts?
While Squarespace does not provide email accounts, you can easily link your domain to Google Apps and get free email.
How do I sign up?
You start with a free trial. We don't collect your credit card until you've determined that ours is the right product for you.
How do I cancel service?
Canceling our service is an easy and no-questions-asked process. It's done online right from your site manager.
Can I switch plans?
Yes, at any time, in your website manager. When upgrading or downgrading your website plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.
What is meant by unlimited?
Certain packages do not have resource limits for normal usage. As per our Terms of Service, sites cannot exist for the sole purpose of file sharing.
Have more questions?
Our support team is available 24/7 and usually responds in well under an hour. Visit our Help & Support Center to contact them.